Scheduling

A slot just opened: Dr. Aris, today 14:10, 30 minutes

Brian H cancelled 4 minutes ago. 3 people on the waitlist match this doctor and time. First to accept takes it.

Waiting for a slot

14 people · average wait 3 days
Matches this slot 3All 14
PatientWantsFlexible onWaitingReachable byStatus
SSarah KNew patient · MedicaidDr. Aris, any day this we…Time of day2 daysWhatsAppMatches
AAlicia RReturning · self-payDermatology, mornings…Any doctor4 hoursSMSMatches
BBrandon SReturning · MedicaidDr. Aris specificallyAny time5 daysWhatsAppMatches
NNadia PNew patient · UHCDr. Laura, after 17:00Nothing1 daySMSTime clash
SSina SNew patient · UHCDr. Laura, after 17:00Nothing1 daySMSTime clash
TTommy WReturning · MedicaidAny doctor, this monthEverything8 daysPhone onlyLow priority
RRosa MNew patient · MedicaidPaediatrics, weekendsDoctor3 daysWhatsAppNo weekend slots

Calling people one at a time is how clinics lose the slot entirely. The first to tap accept gets it,
the rest keep their place in the queue. Offers expire in 15 minutes and go to everyone who matches at once.

What the waitlist recovered

$3,240this month

42 cancelled slots, 31 refilled

Slots cancelled
42
Refilled from waitlist
31
Left empty
11
Average time to refill
9 min

74% refill rate. Without a waitlist every one of those 42 slots is a paid doctor sitting idle.

Why people join

Wanted a specific doctor48%
Nothing available this week31%
Wanted evenings or weekends15%
Wanted today6%

Nearly a third join because there is genuinely nothing this week. That is a capacity signal, not a scheduling one.